About us


Follow @SSCResearch The Shared Services Research team at Loughborough University are dedicated to carrying out both academic and practice-based investigations into the emerging phenomenon of the Shared Services model. Working...

Our latest Publications


Robotic Process Automation RIP??

At the recent European Shared Services Week in Manchester (16th-18th May 2017) there seemed to be a definite shift away from speakers merely saying how they had done a massive ‘lift and shift’ programme. With more SSCs moving into the mature category, delegates now want insights into how to truly...

Dates for your diary!

We have a few events and appearances coming up, please see below for details.  If you'd like anymore information about any of these events then please contact the SSC Research team at ssc-research@lboro.ac.uk 15th - 18th May SSON SSC/BPO Conference – Manchester Ian Herbert is a category judge in the...

SSC Workshop: Talent Management and Ascending the Value Chain

This workshop was hosted by The National University of Malaysia, UKM, in association with the Loughborough University Shared Services Project . The two themes of the meeting were SSC Talent Management and Data Analytics as route to ascending the value chain. Representatives from various organisations like MDeC, Shell Pte LtD...

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