Shared Services

The SSC JourneyPlease follow the links below to access some of our publications in the area.  Some links  may only be accessible through journals and online databases requiring subscription.

The following articles and materials must not be reproduced or used in any way without permission from the author, contact ssc-research-team@lboro.ac.uk for details…

 

Share and share alike

Authors: Ian Herbert and Illan Oshri

About: Ian Herbert and Ilan Oshri of Loughborough University Centre for Global Sourcing and Services, and Professional Outsourcing Magazine conducted a survey of SSC managers in 2015.

Published: Professional Outsourcing Magazine

Type: Magazine article

Access/Link:  Click Here (Full Access)

The Rise and Rise of Shared Service Centres is a Revolution That’s Going Under the Radar

Authors: Ian Herbert and Will Seal

About: Ian Herbert, Senior Lecturer in Accounting and Financial Management, and Will Seal, Professor of Accounting and Management, discuss their research into shared-service centres for the July/August 2013 edition of CIMA’s Financial Management magazine.

Published: Financial Management Magazine CIMA, (July, 2013) pg 14

Type: Magazine article

Access/Link:  Click Here (Full Access)

 

Governance in Government

Authors: Ian Herbert and Kathleen McLoughlin

About: In the third of a six-part series, Ian Herbert and Kathleen McLoughlin talk to Paul Wickens, at the CIMA-Loughborough Shared Services Forum, about the governance of enterprise shared services. Paul believes that ‘governance as the system by which entities are directed and controlled is becoming increasingly important. But, even in the public sector it has to go beyond a new rule book of regulations. Governance has to have a purpose and this has to be ‘lived’ not simply ‘acted’.’

Published: Insight Magazine, CIMA (May, 2013)

Type: Magazine Article

Access/Link: Click Here (Full Access)

 

Global Performance Management: The Shell SSC Story

Authors: Ian Herbert and Lin Fitzgerald

About: Shell is seen by many in the shared service centre (SSC) community as the role model for a successful shared service operation. But, as one might expect, the journey to “maturity” has taken time and, according to George Connell, Shell’s vice president of strategy and Glasgow SSC lead, the journey is not over yet. In the first of three articles, Ian Herbert and Lin Fitzgerald from Loughborough University press him on why the shared service model works for Shell and what has been accomplished so far.

Published: Excellence in Leadership, Volume 1 (2013) pp. 24-29

Type: Journal Article

Access/Link: Click Here  (Full Access)

 

Driving Performance: The Shell SSC Story

Authors: Ian Herbert and Lin Fitzgerald

About: In the latest in a series of articles exploring the role of finance at Shell, the shared-service centre (SSC) research team at Loughborough University ask George Connell, vice-president of strategy, finance operations, at Shell, how the performance of finance shared services is managed and improved.

Published: Excellence in Leadership, Volume 2 (2013) pp. 22-27

Type: Journal Article

Access/Link: Click Here (Full Access)

 

Interview with Ian Parr of Sport England: Achieving Grant-Making Efficiencies Through Shared Services

Authors: Ian Herbert and Kathleen McLoughlin

About: Many organisations in both the private and public sector have been making a move to a shared services model in order to make cost savings and improve efficiency. A shared service centre is a specialised unit which focuses on repetitive transaction-intensive activities. But does this model actually work? Ian Parr, Head of Sport England’s shared service centre, talks to Kathleen McLoughlin and Ian Herbert about how setting up a shared service centre helped them to achieve more efficient grant-making.

Published: Professional Outsourcing Magazine (April, 2013)

Type: Magazine Article

Access/Link: Click Here (Full Access)

 

Managing Shared Services: Price is Right

Authors: Ian Herbert and Ye Lu

About: What role can transfer pricing policies play in framing the governance regime, and also evaluating the performance of shared services? Ian Herbert and Ye Lu have the answer.

Published: Professional Outsourcing pp. 22-27

Type: Industry Report

Access/Link: Click Here (Full Access)

 

Managing Shared Services: At Your Service

Authors: Ian Herbert and Ye Lu

About: A service level agreement should be a touchstone in the relationship between a shared service and its customers. But which form of SLA is right for you? Ian Herbert and Ye Lu present some exclusive research findings from the Loughborough CGSS, and CIMA.

Published: Professional Outsourcing pp. 16-21

Type: Report

Access/Link: Click Here (Full Access)

 

Managing Shared Services: Principles of Governance

Authors: Ian Herbert and Ye Lu

About: Whether they are in the public or private sectors, shared services demand good governance. Ian Herbert and Ye Lu explain how the right governance framework can blend aspects from contractual and relational outlooks to deliver lean, responsive services.

Published: Professional Outsourcing pp. 10-15

Type: Industry Report

Access/Link: Click Here (Full Access)

 

For Mutual Benefit: A New Approach to Shared Services

Authors: Ian Herbert

About: The holy grail of organisational design is being able to change when the world that you live in changes. But actually effecting change in public-sector organisations has been a particular challenge for politicians down the ages. Financial controller Graham Barnes explains to Ian Herbert and Ruth King how the administration of pensions for the UK Civil Service is presently undergoing both revolutionary and evolutionary change.

Published: Financial Management Magazine (October, 2012)

Type: Magazine Article

Access/Link: Click Here (Full Access)

 

Implementing the Right Growth Strategy: Minding the ‘Ps and the Qs’

Authors: Ian Herbert and Keshav Pratap

About: The paper notes how Tata Steel has transformed itself into one of the world’s largest steel manufacturers, and discusses how world-class performance in both quality and quantity was achieved through a careful blend of production, place, politics, people, and preparation. It argues that corporate acquisitions can be double-edged but the chances of success are much better if the expansion strategy is based on clearly defined goals, logical analysis, co-operative management, and a balanced approach to mergers and acquisitions (M&As) versus organic growth. It bases the article on an on-stage interview between N K Misra and Ian Herbert at the CFP Exchange in London, March 2012, organized by IQPC.

Published: Management Services Journal (Autumn, 2012)

Type: Journal Article

Access/Link: Click Here (Restricted Access)

 

Centres of Excellence Explained

Authors: Ian Herbert and Kerrine Bryan

About: The term Centre of Excellence (CoE) is becoming a popular way of focusing attention in many organisations, but what exactly is a CoE? How can it be incorporated into an organisational structure? And, is it just another ‘excellence’ fad? Kerrine Bryan and Ian Herbert answer some typical questions.

Published: Engineering and Technology Magazine (October, 2011)

Type: Magazine Article

Access/Link: Click Here (Full Access)

 

Shared Business Services and the Evolution of the Multi-Divisional Corporation

Authors:  Ian Herbert and Will Seal

About: The concept of consolidating common service activities into a discrete Shared Service Centre (SSC), where expertise and technology can be brought to bear on work processes and information flows, is an emerging development in the continuing evolution of the multi-divisional form (MDF). Proponents for the SSC claim that significant efficiency savings can be achieved through process re-engineering, the elimination of shadow systems and location cost arbitrage. Whilst, similar claims are made for third party outsourcing, the SSC enables a quasi-market feel to relationships with its ‘customers’ in the business units, and crucially allows management to retain hierarchical control over service activities. Through the use of case study data this article explores the potential of the shared service model to contribute to the continued hybridisation of the MDF, as organisation designers seek to align structure and process with ever changing strategic imperatives.

Published: Chinese and American Scholars Association,  (2010)

Type: Presentation of Academic Article

Access/Link: Click Here (Full Access)

 

Shared Services: The Quiet Revolution

Authors:  Ian Herbert and Will Seal

About:  As an alternative approach to either traditional head office centralisation (where each business unit has its own service department) or third-party outsourcing, the shared service organisation (SSO) model aggregates business support services in a new quasi-autonomous organisational form. By e-locating in specialised sites, and by incorporating characteristics from business divisions, head office and outsourcing, the sso combines a marketstyle, customer-centred outlook with in-house management direction and control.

Published:  Inspire, School of Business and Economics, Loughborough University – Issue 1, Winter 2010

Type:  Magazine Article

Access/Link: Click Here (Full Access)

 

Share and Share Alike

Authors:  Ian Herbert and Will Seal

About:  Consolidating common service activities into a discrete shared service centre, where expertise and technology can be brought to bear on work processes and information flows, is a growing trend.  A quiet revolution in back-office services is taking place, one that is not only reshaping that way in which individual tasks are undertaken, but has the potential to impact the way in which we think about the design and operation of large organisations: the rise of the shared service centre (SSC).

Published:  Excellence in Leadership (CIMA) (June, 2010) pp. 58-62

Type:  Magazine Article

Access/Link: Click Here (Full Access)

 

Shared Services: Getting Behind the Back Office

Authors: Ian Herbert and Will Seal

About: In this article based on a question and answer format about SSCs, Ian Herbert and Will Seal argue that a quiet revolution in back-office services is taking place, one that is not only reshaping the way in which individual tasks are undertaken, but has the potential to impact the way in which we think about the design and operation of large organisations.

Published: CIMA Research Focus (2010)

Type: Research Article

Access/Link: Click Here (Full Access)

 

Shared Service Centres:  Interview

Authors: Ian Herbert and Will Seal

About:  Will Seal and Ian Herbert tell Louise Ross about their research into the contribution that shared service centres can make to intellectual capital.

Published:  SSON and CIMA, (2010)

Type:  Practitioners Article

Access/Link: Click Here (Full Access)

 

The Shared Service Vision: Rethinking Fundamentals

Authors: Ian Herbert and Will Seal

About: Saving costs is one thing, but are you sure your shared services aren’t affecting your ability to compete? Ian Herbert, Senior Lecturer at Loughborough University Business School discusses.

Published: CIMA Insight e-magazine (November, 2009)

Type: Online Magazine Article

Access/Link: Click Here (Full Access)

 

Becoming a Key Player in Shared Services

‘Outstanding Paper Award’ January 2010 – The International Federation of Accountants.

Authors: Ian Herbert and Will Seal

About: Management accountants can be crucial participants in shared service centres – if they can adopt an outward facing role at the nexus of information flows. This discussion between a group FD and a management accountant shows how it can happen. By Ian Herbert, senior lecturer, and Will Seal, professor, at Loughborough University Business School.

Published: CIMA Insight e-magazine (May, 2009)

Type: Online Magazine Article

Access/Link: Click Here (Full Access)

 

The Role of Shared Services: Keeping Perspective and Momentum

Authors: Ian Herbert and Will Seal

About: Ian Herbert and Will Seal trace the development of the multi-national company and the role of shared service centres in promoting efficiency and effectiveness.

Published: Management Services Journal (2009)

Type: Academic Journal

Access/Link: Click Here (Full Access) pp. 43-47

 

Back to top

http://www.freedigitalphotos.net/