Intellectual capital: Optimising performance in SSC’s

In anticipation of the fast approaching SSC event due to take place in Colombo, Sri Lanka, on the 18th of January 2013, we are already beginning to see a number of interesting trends and practices developing regarding performance management in Sri Lankan shared service centres.

One issue that has been brought to our attention is that of young management accountants with unrealistic views about career progression, thinking that a management accountancy qualification provides a fast track route to CFO level.  However, the rates at which career progression can be achieved within SSC’s do not correspond to these expectations, resulting in high turnover rates.

In contrast to this situation, some organisations have moved services to remote villages after discovering that the women who reside there are content in basic process jobs and have no wish to progress.  Thus, turnover rates are low and these workers provide long-term staff for their employing organisations.

The two circumstances outlined above suggest how important it is to find staff with the right attitude towards the roles offered within SSC’s, an issue that we will hopefully gain further insight in to during the roundtable event.

Another notable talking point is the variation between organisations regarding their attitudes toward career progression and the procedures in place that reflect these, which include temporary international relocation and bonus schemes. 

Further performance management issues within SSC’s which we would like to delve further in to include the difficulties relating to specific roles, for example country-specific leaders, and language requirements of staff to name a few.

We hope that this has given you an introductory insight in to the present shared services landscape of Sri Lanka and has sparked your interest in the topic as much as it has ours.  We predict that the event on the 18th will be a thoroughly informative and interesting occasion for all. 

Please see the below information sheet for details of objectives, speakers and topics to be covered at the event.