Professor Robert Kaplan of Harvard University and Dr David Norton addressed a conference at Edinburgh University’s Playfair Library on 5th November 2012.
Their development of the balanced scorecard (a performance measurement framework) enabled non-financial measures to be incorporated into metrics and gave managers a more ‘balanced’ view of organisational performance. The ceremony coincided with the 20th anniversary of its development.
Three CIMA-funded research reports were presented that focussed on a different aspect of contemporary performance management. One of the reports was by Professor Lin Fitzgerald and Ian Herbert of Loughborough University, which focusses on their work on performance management in shared business services.
The event was part of CIMA’s ‘Kaplan and Norton: contemporary performance management’ series and the lectures will shortly be available to view as podcasts at www.CGMA.org